KL125 V3 keep going unavaible

KL125 V3 keep going unavaible

KL125 V3 keep going unavaible
KL125 V3 keep going unavaible
2022-08-28 20:36:19 - last edited 2022-08-28 20:38:18
Model: KL125  
Hardware Version: V3
Firmware Version: 1.0.12

I am running home assistant and have a Unifi Network.  I have V2 of the KL125 bulbs and they run great with no issues.  But the new V3 bulbs I have installed keep going unavailable every action I send to them.  it can be Through home assistant or the Kasa app.  My access point is about 20 feet away so I don't think it is a WiFi problem.  not sure if anyone else is having this issue.  but it sucks to have to wait about 1 min or so to turn back off the light as it has to become available again.  

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#1
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11 Reply
Re:KL125 V3 keep going unavaible
2022-08-29 06:25:05

Hello   @Franzenel 

Thank you for the feedback. If the bulb goes unavailable or offline, you could try some tips here 

  • Confirm the bulb receives good Wi-Fi signal from the AP/ Main router 

What should I do if my Kasa device (smart plug, smart lighting) keeps losing connection or going Offline?

  • You could try to swap the location of the KL125 V2 and KL125 V3 and see if problem relates to the location or certain devices
  • Confirm kasa app and device firmware are both up to date. 
  • If possible, you  could create a different 2.4Ghz WiFi SSID or Guest wifi network particularly for the new bulbs and see if it could work stably/ 

 

At the same time, can you confirm some case details here. 

1)  The model number Wi-Fi router and your network topology: e.g. ISP Spectrum-router --Unify AP #2 <Wireless> Kasa device

2) When the bulb goes offline, please check check if the bulb has gone or disappear from router's client list, can you ping the bulb's IP address? 

3). How often does the issue happen, and how does recover the connection, like rebooting the smart  or rebooting the router?

How many bulb has the issue, please share the MAC address of the bulb that experience the unstable issue via private message. 

 

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#2
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Re:KL125 V3 keep going unavaible
2022-08-29 20:46:31

  @Solla-topee 

 

Thank you for the feedback. If the bulb goes unavailable or offline, you could try some tips here 

  • Confirm the bulb receives good Wi-Fi signal from the AP/ Main router  Yes the AP is in the same room and getting 

-46dBm to -51dBm for all four bulbs

 

What should I do if my Kasa device (smart plug, smart lighting) keeps losing connection or going Offline?

  • You could try to swap the location of the KL125 V2 and KL125 V3 and see if problem relates to the location or certain devices Didn't help old V2 works fine V3 still having problems
  • Confirm kasa app and device firmware are both up to date. Both are up to date for bulbs are running 1.0.12 V2 is running 1.0.8
  • If possible, you  could create a different 2.4Ghz WiFi SSID or Guest wifi network particularly for the new bulbs and see if it could work stably/ 
  • The AP has only 11 devices on it and is only running at 5% utilization.

 

At the same time, can you confirm some case details here. 

1)  The model number Wi-Fi router and your network topology:

UDM-ProUniFi OS UDM Pro 1.12.24 running Network 7.2.93

AP in the bedroom is Model UAP-AC-Pro Version 6.2.36

 

 

2) When the bulb goes offline, please check if the bulb has gone or disappear from router's client list, can you ping the bulb's IP address? some times the bulb goes away and can not ping.  I setup CMD lines to ping all four bulbs and they would randomly stop responding but then would come back.

3). How often does the issue happen, and how does recover the connection, like rebooting the smart  or rebooting the router? I have rebooted the AP point and even had them go off the same AP as the V2 bulbs still happening about every time we use the lights they do come back after about a minute or so. I have rebooted the bulbs to by turning them off and back on still not helping. 

How many bulb has the issue, please share the MAC address of the bulb that experience the unstable issue via private message.

all 4 of the new Version 3 bulbs

14:eb:b6:fa:12:aa

14:eb:b6:e7:23:48

14:eb:b6:7a:1c:87

14:eb:b6:1f:3d:3a

 

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#3
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Re:KL125 V3 keep going unavaible
2022-08-30 02:05:54

  @Franzenel 

Thank you very much for providing more case details! We'd like to escalate your case through support email TKID220836219 for some further investigation, please check your email inbox . Feel free to let how it goes later. 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#4
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Re:KL125 V3 keep going unavaible
2022-09-01 00:28:49
I was experiencing this problem on the Cox Panoramic Wi-Fi network. If I added one device/bulb/smart plug, another one dropped its connection. What was particularly strange was that some newly connected bulbs would connect to the Garage range extender (more than 100 ft away!), not the Gateway that resided in the house. The simple answer is that the Gateway was maxed. When I added a range extender pod into the house (mind you my apartment is only 400 sq ft), suddenly everything started to connect up properly. It was as if the range extender provided additional "slots" that the new devices could occupy. So if you have devices dropping off your network, you might consider adding a centralized range extender where you have a large number of wi-fi devices.
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#5
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Re:KL125 V3 keep going unavaible
2022-09-01 01:25:56

  @RDBuch I have three wired AP and the one in my bedroom is only running at 5% utilization. I also did turn this one off and had them connect to my kitchen AP. It's a pro model and should be able to hold 100s of devices. Still same thing. 
 

but thanks for the idea. 

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#6
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Re:KL125 V3 keep going unavaible
2022-09-05 07:19:44

Hello   @Franzenel 

I noticed our engineers asks for a video of the phenomena on the support email  TKID220836219, kindly check your email inbox and reply on this support email directly if the problem persists, thank you. 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#7
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Re:KL125 V3 keep going unavaible
2022-09-05 12:47:12

  @Solla-topee 

I did attach a video to the email. 

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#8
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Re:KL125 V3 keep going unavaible
2022-09-06 07:52:03 - last edited 2022-09-06 07:53:04

  Hello @Franzenel Glad to hear from you. Somehow we did not get  an email with video in that support email TKID220836219, can you attach the video or content of your last email here,  or share the video link to the support email again. Many Thanks

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#9
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Re:KL125 V3 keep going unavaible
2022-09-06 15:26:07 - last edited 2022-09-06 15:27:33

  @Solla-topee 

 

Here is a YouTube link

https://youtu.be/aEequ3JyU8Y

 

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#10
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Re:KL125 V3 keep going unavaible
2022-09-12 23:51:55

  @Solla-topee 

Did you see the video?  Any news on a firmware update or something?

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#11
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