CAMERA JUST SPINS

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CAMERA JUST SPINS

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
CAMERA JUST SPINS
CAMERA JUST SPINS
2022-10-13 03:19:05
Model: KC105  
Hardware Version: V1
Firmware Version: 2.3.9

Camera has been working fine for several devices at least a year or more.

On 10/11/22 there was an update.  Now, no one in my household can view the camera from their device (iPhone, Android and tablets). There is just a spinning circle on the screen.

I've cleared cache, force stopped, uinstalled, reinstalled and still diddly squat.

Anyone else having this problem?

How do I fix it???

 

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#1
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Re:CAMERA JUST SPINS
2022-10-13 17:44:03

  @socalnative,

Are you using an SD card with the camera? If you are, try removing the SD Card, and then restarting the camera might make it appear. Are you able to view the camera stream off of your home network?

Otherwise, I would recommend resetting the camera to factory defaults and reconfiguring the camera from scratch.

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#2
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Re:CAMERA JUST SPINS
2022-10-17 11:46:19

  @socalnative 

May I know if you get this solved later? 

Please also keep the Kasa APP and device firmware updated. 

To better assist with your case, we created a support email TKID221017968  for your case,  please check if you have the support email in the inbox. 

Feel free to let us know for any further observations. Thank you. 

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#3
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