Unable to change color via Alexa for KL420L5

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Unable to change color via Alexa for KL420L5

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Unable to change color via Alexa for KL420L5
Unable to change color via Alexa for KL420L5
2023-02-16 22:52:04
Model: KL420L5  
Hardware Version: V1
Firmware Version: 1.0.3

I am able to turn on/off, and adjust the brightness of these strip lights using Alexa, but when I try to have it change color Alexa tells me that the device is not responding. If I try and do it through the Alexa app, it shows "server unresponsive". Has anyone else had this issue? If so, has anyone found a fix?

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#1
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Re:Unable to change color via Alexa for KL420L5
2023-02-17 01:04:16

Hello  @JJ44 

thank you for reaching out to the community.

 

To look into this, may I have a photo of the error message in the Alexa app and when that happened?

 

And what is your local time zone, could Alexa change color for the light strip before? Thank you in advance for confirming details!

 

 

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#2
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Re:Unable to change color via Alexa for KL420L5
2023-02-17 20:50:56

  @Solla-topee I am in the Pacific Standard Time zone. I have never been able to change the color of the light stripe through Alexa. Below is the error message.

 

3afbf413b64342f285fd7d0c37f43e33

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#3
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Re:Unable to change color via Alexa for KL420L5
2023-02-22 08:31:24

  @JJ44 Hi 

Thank you for the photo! As learn from our engineer, they are consulting the team about the reason of error, please expect an email from TKID230228434 support email I created before, or you can reply on the support email to ask for an update, thanks! 

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