ALL DEVICES DISAPPEAR on the App

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

ALL DEVICES DISAPPEAR on the App

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
ALL DEVICES DISAPPEAR on the App
ALL DEVICES DISAPPEAR on the App
2023-11-15 06:00:14 - last edited 2023-11-17 01:26:38

I have been using Google home and kasa together for years. Had no issues until now. 

I looked at the Google Home App to turn off the lights and all my Kasa plugs are offline.

 

I looked at the Kasa app and they were all there.

Tried to relink the accounts together (Google and Kasa) but get stuck on the loading screen. I removed the Kasa account from Google. Then tried to link it and stuck again.

 

Then I checked the Kasa app and all my devices were gone.

 

I tried to re add the devices but it won't go through. 

This is getting annoying. I read to restart the router and all my devices came back.

 

But within a few mins they are all gone again. On the google home app, I don't see the Kasa account at all. The relink keeps failing many times. I told Google to "sync my services." Google said you have 7 service but there's an issue. But I only see 6 services on my account. So if kasa account is connected to Google. I just don't know. 

 

I need help

  0      
  0      
#1
Options
1 Accepted Solution
Re:ALL DEVICES DISAPPEAR on the App-Solution
2023-11-16 03:07:36 - last edited 2023-11-17 01:26:38

  @Krazybigk 

 

There was a network fluctuation and it is now fixed. Can you share the latest status of your devices with us?

 

Tips: If the device's connection doesn't restore automatically, try to restart Kasa App  (force close and reopen), or power cycle Kasa devices.

 

Notice for Kasa Server Error on Nov 15th, 2023 (UTC+8)

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
  0  
  0  
#2
Options
1 Reply
Re:ALL DEVICES DISAPPEAR on the App-Solution
2023-11-16 03:07:36 - last edited 2023-11-17 01:26:38

  @Krazybigk 

 

There was a network fluctuation and it is now fixed. Can you share the latest status of your devices with us?

 

Tips: If the device's connection doesn't restore automatically, try to restart Kasa App  (force close and reopen), or power cycle Kasa devices.

 

Notice for Kasa Server Error on Nov 15th, 2023 (UTC+8)

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
  0  
  0  
#2
Options
icon

Accessibility Adjustments

icon RESET

Choose the right accessibility profile for you

OFF

Seizure Safe

Eliminates flashes and reduces color

OFF

Cognitive Disability

Assists with reading and focusing

OFF

Vision Impaired

Enhances the website's visuals

OFF

ADHD Friendly

More focus and fewer distractions

Content Adjustments

Adjust Scale

icon
100%
icon

Highlight Title

icon

Highlight Link

icon

Text Magnifier

icon

Readable Font

icon

Adjust Fontsize

icon
100%
icon

Align Center

icon

Adjust LineHeight

icon
100%
icon

Align Left

icon

Adjust LetterSpacing

icon
100%
icon

Align Right

icon

Color Adjustment

Low Saturate

icon

High Saturate

icon

Dark Contrast

icon

Light Contrast

icon

Set Text Colors

Monochrome

icon

Set Title Colors

High Contrast

icon

Set BackgroundColor

Orientation Adjustments

Muted

icon

Hide Images

icon

Read Mode

icon

Stop Animation

icon

Reading Mask

icon

Highlight Hover

icon

Big Black Cursor

mutedicon

Big White Cursor

icon

Hide Video/Audio

icon

Stop Video

icon

Stop Audio

icon

Hide Animation

icon

Reading Guide

icon

Useful Links