Troubleshooting Tapo c120 cameras all experiencing choppy/laggy RTSP streams after 1.3.1 firmware
I have 8 of these cameras, all purchased and set up about 1.5-2 months ago. I have them all recording to sd, and also using my synology nas / surveillance station to record/stream them via RTSP (tcp).
Before the 1.3.1 firmware, they were working perfectly. Nice, smooth real-time views, however, after the 1.3.1 update they are showing a frame every 2-4 seconds, and randomly lagging behind for hours.
Changing hardware acceleration did not help with the quality.
Within synology ss, it 'found' them with onvif and I do have them set up as Tapo c120 cameras in there. I've also removed, then tried adding as generic onvif.
The c110s and c210s I have are still running smoothly in synology ss in 'live-view'.
Viewing the c120s from the tapo app in live-view seems fine. For me, it's something with the RTSP.
I've seen others (on reddit) with similar issues when trying to view with RTSP.
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Just looking for an update on when this is going to be released for auto download to the cameras. It's now been nearly 2 months since it has been published in the release notes but is still not generally available
Thanks. Darryl
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@gchle
Interesting. I would've expected to see it pop up in the app if it's been a month since it was published. Guess it's just something we'll have it wait for since we can't just grab the file and load it manually.
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@S_L I have a few C120 but 1.3.2 isnt available yet
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The C120 has a new FW 1.3.2 dated at the end of June that may contain the test fixes?
https://www.tp-link.com/us/support/download/tapo-c120/v1.60/#Firmware-Release-Notes
Have you tried this yet?
Or are you like in my situation have the C121 and for whatever reason 1.3.2 isn't available for when I thought the internals are identical with a different color.
https://www.tp-link.com/us/support/download/tapo-c121/#Firmware-Release-Notes
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Hi @Solla-topee and @Riley_S , do have any update on this issue? Also it seems that the email tab is removed and it's not possible to send a support ticket to get the custom beta firmware.
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Hi,
You can disconnect the RTSP stream with the third-party app, remove the RTSP entry, then re-establish the RTSP connection and check if you can stream the camera properly.
It's suggested to start a new thread here with the following information for further assistance.
1. Describe the detailed phenomenon you encountered after updating the firmware on the Tapo C325WB.
2. What third-party app is used to stream the camera?
3. Try a different third-party app, such as VLC and iSpy, and check if you can stream the camera properly.
How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol
Best Regards
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I updated my C325WB just last night to 1.3.6 and immediately I'm getting tons of errors like this coming from the stream:
[h264 @ 0x55b2cbab6600] SEI type 764 size 272 truncated at 256
Every iteration of the firmware, something seems to get worse.
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@Riley_S it has already been ~3 months since the breaking release without a way to roll back. I'd really love to use the local RTSP stream 1. Based on the comments it looks like solution for the issue exists. Would you be able to tell how long until the proper release with a fix?
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@Riley_S How exactly does one "open a Support Ticket in our Systems on the Email Support Tab of our Support Page" to get early access to the updated firmware? I don't see the option.
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Same thing on the C320ws. Stream1 is choppy, Stream2 is ok since latest firmware
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