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Bufferbloat issues - Outgoing audio choppy during video calls

Bufferbloat issues - Outgoing audio choppy during video calls

Bufferbloat issues - Outgoing audio choppy during video calls
Bufferbloat issues - Outgoing audio choppy during video calls
2025-07-17 03:22:34
Tags: #Firmware Update #Bandwidth Control/QoS
Model: Deco XE75  
Hardware Version: V2
Firmware Version: 1.2.14 build 20241015 rel. 45922

I've been experiencing issues with choppy outgoing audio during video calls via google meets and zoom  Everything else is fine during the video calls.  Other than that, things seem to be working alright.  I've come to believe that it's likely due to bufferbloat issues.  

 

The issue happens while using WiFi (tested on 2.4 GHz, 5GHz & 6 GHz bands) as well as when connected to the main router with cat6 cable.  The issue also occure when on a video call via iphone.  I tried playing with QoS and didn't get better results either.  What could be causing the issue?  Should I roll back firmware?  I don't recall having this issue with older firmware.

 

Thanks in advance.

 

Waveform test results:

3d28407ca0bf465b927d1224e3c8cbf8

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Re:Bufferbloat issues - Outgoing audio choppy during video calls
2025-07-18 08:17:03

  @BobcatBearChair 

 

Sorry for the late reply. If you haven't done so already going to have to open up a ticket with support on this. The directions are below.

 

1. Email support at support.usa@tp-link.com.
2. Include the model number of your Deco router, as well as the hardware and firmware versions.
3. Describe the issues you are facing and send the email.
4. Within a few minutes, you will receive an automated response with a TKID number.
5. Upon receiving this email, please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then, reply to the email you just received, attach the log file, and kindly request that your ticket be escalated to a senior engineer for further assistance.

 

Before sending the email include the link below.

 

https://community.tp-link.com/us/home/forum/topic/832506

 

 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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