Tapo iPhone app won't download video clips stored locally on cameras. Says "not on same network".

Tapo iPhone app won't download video clips stored locally on cameras. Says "not on same network".

Tapo iPhone app won't download video clips stored locally on cameras. Says "not on same network".
Tapo iPhone app won't download video clips stored locally on cameras. Says "not on same network".
2025-07-22 20:35:42
Tags: #download video clips
Model: Tapo C510W  
Hardware Version: V2
Firmware Version: 1.1.2

Downloading video clips from my cameras has worked fine in the past, but recently the app started denying the ability to download these locally stored (micros SD card) video clips to my phone (iPhone 15 Pro Max).  Error message is "Unable to download clips. Your phone is not connected to the same network as your Tapo device".   This occurs even when the phone and the camera are in fact on exactly the same network. I have other similar cameras at another location and get the same error message even though this worked previously without any problems.  I have uninstalled and reinstalled the app to no avail. I do use a VPN (Mozilla) on my phone, but that posed no problem before, and if I disable the VPN I have the same problem.  Any guidance on this issue will be much appreciated!

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Re:Tapo iPhone app won't download video clips stored locally on cameras. Says "not on same network".
2025-07-23 08:38:29

  @Randian 

Hi,
Please ensure that your iPhone and camera are connected to the same Wi-Fi network. Then, try the following tips and check if you can download video recordings stored on the SD card.
  1. It's suggested to disable the VPN that is running on your iPhone.
  2. Please refer to the instructions below to ensure that the 'Local Network' permission is allowed for the Tapo app on your iPhone.
      Why do I need to give local access permission to TP-Link apps in IOS 14?
  3. Ensure there are no special settings on your host routers that may block local communication between the camera and your phone, such as the "AP isolation" feature.

 

If you still fail to download the video recordings stored on the SD card, please confirm the following information.
  1. Please describe your network diagram, such as internet -- wireless router )))((( camera, phones, etc.
  2. What are the IP addresses on your iPhone and the Tapo C510W?
  3. Can you ping the C510W's IP address on your iPhone?

 

Best Regards

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