Rich Notifications

Rich Notifications

Rich Notifications
Rich Notifications
a week ago
Model: Tapo C225  
Hardware Version:
Firmware Version:

Anyone else having issues with their rich notifications pictures showing old pictures? For example, a person detected shows an image from yesterday as opposed to the current detection. Rebooting the camera will fix it only for a few hours. 

  0      
  0      
#1
Options
1 Reply
Re:Rich Notifications
a week ago

  @BTay 

Hi, 
To help assist and streamline the identification of the behavior, we recommend sending an email to forumsupport.usa@tp-link.com with the following information:

 

Subject: [Forum Escalation][ID 840090]  Rich Notification with old picture

Forum Nickname: [User Provided]

Thread URL:  https://community.tp-link.com/us/smart-home/forum/topic/840090

Model&Version: [User Provided]

Description: [User Provided]
Any Other Relevant Information (Logs, Images, etc.)

 

Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot the cause.

 

Best Regards
 

  0  
  0  
#2
Options