@BTay
Hi,
To help assist and streamline the identification of the behavior, we recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 840090] Rich Notification with old picture
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/us/smart-home/forum/topic/840090
Model&Version: [User Provided]
Description: [User Provided]
Any Other Relevant Information (Logs, Images, etc.)
Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot the cause.
Best Regards