Tapo C720 flood Light on Driveway constantly detecting cars
Hello,
Recently I installed a c720 flood light in my driveway. Which obviously has cars parked in it all the time.
with out cars moving Im constantly getting recordings and notifications about cars detected and of course this turns on flight light for no reason at night. The cars dont move, but tapo keeps detecting them.
i tried to lower the sensitivity, and currently have motion detection on 2 and cars detection on 4. Should I keep lowering it? Im afraid that with low sensitivity it wont catch new cars or cars moving out etc ...
any suggestions?
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Hi,
Please confirm the following information for the reported phenomenon.
1. On the camera's Device Settings > Detection page, please send us the screenshots of the Detection page, the detection zone page, and the pages of the enabled detection types.
2. Does the reported phenomenon only occur at night? On the camera's Device Settings > Video & Display > Night Mode Settings page, which mode is selected?
3. Would you please send us a video showing that no event occurs, but the camera keeps detecting cars? And send us a screenshot of the camera's Playback page that shows the corresponding video clip. You can upload the video and screenshots to your cloud server (such as Google Drive) or YouTube, generate a download link, and send it to me (@Solla-topee) via a private message.
Best Regards
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Hi,
Thank you for the information provided via a private message. In your situation, we recommend sending an email to forumsupport.usa@tp-link.com with the following information for further assistance.
Subject: [Forum Escalation][ID 844342] Tapo C720 on Driveway constantly detecting cars even when the car is not moving
Forum Nickname: stevensh
Thread URL: https://community.tp-link.com/us/smart-home/forum/topic/844342
Model&Version: [User Provided]
Description: [User Provided]
Please provide a detailed description of the phenomenon you encountered, and send them the pictures and video in the link you shared with me in a private message.
Once sent, a ticket will be created in our support system, and a member of the technical team will follow up on your case.
Best Regards
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@stevensh Hi, thank you for your cooperation. Our technical team will follow up on your case to assist you further.
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