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Clip Playback Failure

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Clip Playback Failure

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Clip Playback Failure
Clip Playback Failure
2025-10-10 23:29:24
Tags: #24/7 Recording / SD Cards
Model: Kasa KC410S  
Hardware Version:
Firmware Version:

I got a new phone and had to redo everything on the app. Get this message:This clip can't be played because something went wrong while uploading from Kasa cam. 

 

HELP

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Re:Clip Playback Failure
2025-10-24 01:56:10

  @McFly105x4 

Hi,
For the reported phenomenon, please confirm the following information for further analysis.


  1. On the Kasa app > camera's Device Settings > Device Info page, please check the camera's firmware and hardware version.
  2. Do you see the reported message when watching the cloud video clips or the clips stored on the SD card? Do you see this message for all video clips?
  3. Have you subscribed to the Kasa Care/Tapo Care plan? If so, please send me (@Solla-topee) the camera's MAC address via a private message, along with the creation time (date, time, and time zone) of the video clip that can't be viewed.
 

Best Regards

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Tags

24/7 Recording / SD Cards