TAPO Not Recording to Cloud or Sending Activity Notifications
So I currently have two TAPO cameras both being the C10 model. None have seemed to record or send any notifications since earlier this morning. I do not use the SD as I have a subscription for one of the cameras and a trial for the other. Both are valid still. When checking the settings, the motion and person detection is on for both and the cameras notification settings are also on. I have tried rebooting both cameras and even tried reconnecting one of them by completing removing and adding again. Everything is saying up to date in the app and the app itself has no update needed. How do I resolve so it will start sending activity notifications and recording playbacks on the cloud again?
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There was a widespread outage affecting Amazon's AWS Servers. This outage lasted for quite a long time and impacted a large number of services and devices - beyond just Tapo.
If you experienced any abnormal or unexpected behaviors, difficulty setting devices up, or even trouble logging in, it was likely a result of this outage. This also extends to notifications and cloud-based recordings, as was your case. Normal function of your devices should return as the AWS outage resolves.
Our team has released a post with additional details and a link to the official landing page detailing the impacted services from the outage:
Official Landing Page: TP-Link | AWS Outage - Oct. 20, 2025
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@Spaulina I am having the same issue. Please update if yours starts working again
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@Spaulina I'm having the same problem too, same timeline and everything. Cam and app are up to date, rebooted cameras multiple times and still nothing.
Cloud clips seem to working now as of 10 minutes ago
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@Spaulina I'm also having this problem...
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@Spaulina I wonder if the AWS issues from today are affecting Tapo too...
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@Spaulina sorry, I just did a quick Google after replying. It says that while tapo is not a part of AWS, their cloud is... so recordings wouldn't go to the cloud, so I assume that is why we dont have recordings. Yay us.
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@BattleKitty i read that they got everything back working but.... my camera still isn't
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@BattleKitty mines just started working again
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@Spaulina Just to update, mine has come back online with no troubleshooting. I believe the other person was right that AWS was to blame. It should gradually come on but thanks for all the replies and help!
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There was a widespread outage affecting Amazon's AWS Servers. This outage lasted for quite a long time and impacted a large number of services and devices - beyond just Tapo.
If you experienced any abnormal or unexpected behaviors, difficulty setting devices up, or even trouble logging in, it was likely a result of this outage. This also extends to notifications and cloud-based recordings, as was your case. Normal function of your devices should return as the AWS outage resolves.
Our team has released a post with additional details and a link to the official landing page detailing the impacted services from the outage:
Official Landing Page: TP-Link | AWS Outage - Oct. 20, 2025
- Copy Link
- Report Inappropriate Content
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Helpful: 2
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Replies: 10
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