@jessicat1984 

Hi,
You can try the following steps to connect your camera to the new Wi-Fi.

  1. Remove your camera from the Tapo app, whether it's online or offline.
  2. Press and hold the reset button on the camera for 10 seconds to factory reset it.
  3. Wait for two minutes. If the camera has a flashing red and green light, you can reconfigure it in the Tapo app to connect it to the new Wi-Fi. For example, here are the instructions to set up a Tapo camera: How to set up the Tapo camera

Best Regards