Home Network Community > Adapters > TP-Link UB500 stops Dell from powering on / booting
< Adapters

TP-Link UB500 stops Dell from powering on / booting

TP-Link UB500 stops Dell from powering on / booting

TP-Link UB500 stops Dell from powering on / booting
TP-Link UB500 stops Dell from powering on / booting
3 weeks ago
Tags: #Windows 11 #Bluetooth
Model: UB500  
Hardware Version: V3
Firmware Version:

Our office got 6x new Dell computers.  When the UB500 adapter is installed the Dell computer will not power on or boot normally.  We get a slow blinking white light on the power button.

1) Unplugging the UB500 will result in the Dell computer powering up and booting right away!

2) If the UB500 is left plugged in...the computer might power up and boot after several hours or the next day

 

We have contacted dell support and they checked the Dell BIOS but so far have not been able to resolve the issue.

Items they checked included:

1) Latestes Dell BIOS 1.8.2

2) BIOS boot order

3) WAN & LAN enabled on boot

 

The Dell computers are brand new - DELL DESKTOPS DELL PRO MICRO QCM1250 35W TPM 16GB 256GBSSD INTEG NSTND WIN11PRO VPN:1D5HX

 

Has anyone encountered this problem?

  2      
 
  2      
 
#1
Options
3 Reply
Re:TP-Link UB500 stops Dell from powering on / booting
2 weeks ago

  @BigAl4U We are seeing this exact issue, same model Dell. I also noticed if you boot into BIOS while the UB500 is unplugged and then plug the device in, it will crash the PC.

  2  
  2  
#2
Options
Re:TP-Link UB500 stops Dell from powering on / booting
16 hours ago

Hello @BigAl4U  & @excelbamboo ,

Thanks for contacting our community.

 

 Will your computers go to a blue screen when installing the adapters? There are many reasons if your computer goes to a blue screen when installing TP-Link wireless adapter. It might be caused by software issue that the TP-Link driver is not compatible with the operating system or there is a conflict between the driver and some software/file installed on your computer. It also might be caused by hardware reasons.
A typical case of software issue is the driver installed automatically by Windows OS is not compatible with our TP-Link adapter. In this way, please refer to How to troubleshoot if your computer goes to a blue screen when installing TP-Link wireless adapter to find and delete the incompatible driver.

Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Pre-release Firmware for Archer AX80 Supports EasyMesh in AP Mode, DoH/DoT, ECO Mode, and More △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience
  0  
  0  
#3
Options
Re:TP-Link UB500 stops Dell from powering on / booting
10 hours ago

  @Joseph-TP 

No Blue Screen.  The Dell PC won't post unless the adapter is removed.

Once removed the PC will post and boot.  Then you can put the adapter back in and it will work.

The problem is when rebooting for maintenance etc....the Dell PC gets stuck on the post and someone has to physically remove the adapter.

  0  
  0  
#4
Options

Information

Helpful: 2

Views: 146

Replies: 3

Tags

Windows 11 Bluetooth
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.