Question about disconnecting service
Question about disconnecting service
Posts: 1
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2025-10-29
2025-10-29 19:00:30
Posts: 1
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2025-10-29
Question about disconnecting service
2025-10-29 19:00:30
Tags:
Hi, I want to know how can I disconnect service on both my cameras; this will be installed by another person at a different location, and I want to make sure they cannot access the past videos from these cameras of when they were mine.
#1
Options
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Thread Manage
Announcement Manage
1 Reply
Posts: 17809
Helpful: 3075
Solutions: 3788
Stories: 9
Registered: 2020-05-19
Re:Question about disconnecting service
2 weeks ago
Hi,
You can remove the camera from the Tapo app if it's online, or press and hold the reset button on the camera for 10 seconds to factory reset it. Then, the camera will unbind from your TP-Link account and can be bound to a new account.
If an SD card is inserted into the camera to store video recordings, it's recommended to remove it from the camera. If the SD card also needs to be sent to the new person, please format it first.
Best Regards
>> What to do if the Detection feature is not working on the TP-Link Camera.
>> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality.
>> General questions about the TP-Link camera's Pan & Tilt feature.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
0
We appreciate your feedback. Feel free to let us know more. Log in to submit feedback.
#2
Options
- Copy Link
- Report Inappropriate Content
Thread Manage
Announcement Manage
Posts: 1
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2025-10-29
2025-10-29 19:00:30
Posts: 1
Helpful: 0
Solutions: 0
Stories: 0
Registered: 2025-10-29
Information
Helpful: 0
Views: 80
Replies: 1
Voters 0
No one has voted for it yet.
Tags
Report Inappropriate Content
Transfer Module
New message