Question about disconnecting service

MDVP

2025-10-29 19:00:30

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Registered: 2025-10-29

Question about disconnecting service

2025-10-29 19:00:30

Hi, I want to know how can I disconnect service on both my cameras; this will be installed by another person at a different location, and I want to make sure they cannot access the past videos from these cameras of when they were mine.

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Solla-topee

2025-11-14 05:54:06

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Re:Question about disconnecting service

2025-11-14 05:54:06

@MDVP

Hi,
You can remove the camera from the Tapo app if it's online, or press and hold the reset button on the camera for 10 seconds to factory reset it. Then, the camera will unbind from your TP-Link account and can be bound to a new account.

If an SD card is inserted into the camera to store video recordings, it's recommended to remove it from the camera. If the SD card also needs to be sent to the new person, please format it first.

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection?

Question about disconnecting service

Question about disconnecting service

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