Tapo C660 not returning to home
Hello, I recently purchased three C660 kits, within the past three weeks. All are running the latest firmware, and limited trigger areas, to prevent nonstop notifications.. All cameras have four set viewpoints, with the first being what I leave the cameras set to, and will consider "home". After detecting an event the camera will track, then should return to home, after the event ends.
I'll find one camera doesn't always return to the home viewpoint. It will show several degrees off, zoned in on my neighbor's property. If I try to view any of the other set viewpoints, it will show all at least 20° off. They'll be facing the side of my house, or other random viewpoints , which I didn't save.
I've tried:
- resetting these viewpoints numerous times
- pan/ tilt correction, many times
- rebooting the camera from the app
- deleting and reconfiguring the camera. This solved the issue for about 48 hours. The random home view will return around every 24 hours or so.
It's odd that this issue is only afflicting one camera... the other two work flawlessly. Should I assume this camera is defective, and needs to be returned? I haven't tried turning motion tracking off, to see if it would keep the viewports correct, but it defeats the purpose of buying these cameras.
Any help is appreciated!
-Todd
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Hello,
I have got the same issue with the Tapo C560WS cameras
bought on Black Friday.
Unfortunately, this issue makes the camera absolutely useless.
After following an object camera shifts to the random location and stuck on it, not recording my desires location anymore. If the viewpoint has been previously saved, by chosing this previously saved viewpoint camera will shift to it's shifted viewpoint (thinking it's the correct one I have saved previously).
I'm from EU (DE) using the latest available firmware up to date:
Version:1.1.2 Build 251018 Rel.39803n
Looks like it's global issue with the this type of cameras.
Looking forward returning the cameras. Sadly, because otherwise cameras are great.
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Hi,
You can refer to the instructions below for further assistance.
What to do if the Tapo Pan/Tilt camera can't return to its original position properly after tracking
Best Regards
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@ToddA1 I've had these about 3 months. The problem has always been there. It seems like it may to do it less if I don't have any saved views, but not totally convinced about that yet.
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@DougS42 How many do you have, and how many have the issue? All C660 solar?
Another unrelated gripe I have is with the solar panels. Winter in NJ has been taxing the batteries... the solar panels can't keep up. I've had cameras go dead, or already constantly in the red.
I'd imagine they'd be fine in summer... seems the 2W panels were fine for the fixed cameras, so they decided to reuse them for the PT cams, which use more power.
-Todd
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