Floodlight on one C720 turns on at dusk magically

Floodlight on one C720 turns on at dusk magically

Floodlight on one C720 turns on at dusk magically
Floodlight on one C720 turns on at dusk magically
Wednesday
Tags: #dusk
Model: Tapo C720  
Hardware Version: V1
Firmware Version: 1.4.2

I recently purchased four C720 floodlight cameras for my home.  All four are working well.  However, on most evenings one of the C720’s lights turn on at dusk and stay on.  The other three never do this.  The moment I enter the Tapo App (without choosing any device to view), the floodlight on that C720 turns itself off.  It appears that the act of the app querying the C720 causes it to correct the issue with the lights being on.  If I do a soft reset of the camera from the app, the problem will go away for a couple of days and then reappear.

 

Do you have any idea of what might be causing this and or how to resolve it? 

 

Other useful information:

 

  • The C720 has the latest firmware 1.4.2 loaded on it. 
  • This C720 is literally 18 inches from another C720 (back-to-back) which is working properly, so it’s not likely a Wi-Fi issue. 
  • The Auto Off Timer is set to Off
  • The Auto On Settings are set to Left, Middle Right, and Camera Detection is On with motion, people, and pets
  • Extended On Time is set to 1 min
  • The Light On Schedule is set to Off.
  • When the app is started, the floodlights go out and stay out until an actual event occurs (one of the three above), which usually doesn’t happen for the remainder of the night. But if it does, the floodlights stay on for 1 minute only

 

Thank you!

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#1
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1 Reply
Re:Floodlight on one C720 turns on at dusk magically
21 hours ago

  @Capacitor 

Hi, 
Please confirm the following information for the reported phenomenon.


  1. On the specific Tapo C720, please go to its Device Settings > Video & Display > Night Mode Settings page to check which mode is selected.

 

  2. If there is an SD card inserted into the camera, please set the camera to record video continuously, then download the video clip that shows the reported phenomenon, and send it to us for analysis.
How can I store the Tapo camera video recordings on a microSD card

You can upload the video to your cloud server (such as Google Drive) or YouTube, generate a link to access it, and send the link to me (@Solla-topee) via a private message.
 

Best Regards

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#2
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