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C403 Camera Disconnecting From App

C403 Camera Disconnecting From App

C403 Camera Disconnecting From App
C403 Camera Disconnecting From App
3 weeks ago

My tapo c403 has repeatedly reset itself and disconnected from the app. Any tips to prevent this from happening? The first two times it was mounted on the side of the house so I know there was no accidental pushing of the reset button, and the third time it was sitting on my couch. The third time it reset itself in less than 24 hours after getting it set back up. According to the app it is up to date. 

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#1
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3 Reply
Re:C403 Camera Disconnecting From App
3 weeks ago

  @Astranger 

Hi, 
If the camera reboots automatically, follow the instructions below to troubleshoot.
What Can I Do if My Camera Frequently Stucks or Reboots?
 

If you mean the camera will factory reset automatically and need to set it up again in the Tapo app to make it work, please confirm the LED status changes on the camera during a factory reset. Has it disappeared in the Tapo app, or displayed offline in the Tapo app?

 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#2
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Re:C403 Camera Disconnecting From App
2 weeks ago

  @Solla-topee When it resets itself, it disappears from the app. One time i got this error in the app. At this point I have had to re-set it up several times. The battery has been fully charged. 6570b806bb5c4dd894ea5fb45039d691

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#3
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Re:C403 Camera Disconnecting From App
2 weeks ago

  @Astranger 

Hi,
In your situation, please set up your camera, then follow the instructions below to collect the camera log.
How to get the log of Tapo Camera
 

If the same phenomenon occurs, please contact technical support or email forumsupport.usa@tp-link.com(if you are in the US) with the following information for further assistance.
 

Subject: [Forum Escalation][ID 848694] C403 Camera Disappears From App
Forum Nickname: [User Provided]
Thread URL:  https://community.tp-link.com/us/smart-home/forum/topic/848694
Model&Version: [User Provided]
Description: [User Provided]
You can provide the following information for further analysis.
  1. A detailed description of the phenomenon you are experiencing.
  2. The camera's MAC address.
  3. The camera log.

 

Once sent, a ticket will be created in our support system, and a member of the support team will follow up to assist you further.

 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#4
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