Hey Archer AX11000 users,

We have received feedback that after updating the Archer AX11000 V1 to firmware version 2.2.1, if an L2TP/IPsec VPN Server is enabled and the Internet Speed Test function is run, it unexpectedly continues running without stopping. In such cases, disabling the L2TP/IPsec VPN Server allows the Internet Speed Test function to run again.

Furthermore, although the Archer AX11000 network operates as expected, there may be instances when accessing the Archer AX11000 web interface is not possible. Community user boyalone18 originally reported the behavior in this thread.

Applies To: 

Archer AX11000_V1_2.2.1

Available Solution: 

Our teams have determined the cause of these phenomena and released a beta firmware, which boyalone18 confirmed resolved the behavior in their case. For other affected users, please download the beta firmware below and let us know if it resolves the behavior:
 

Note: 

• Pre-release and Beta firmware should be used at your own discretion. We cannot guarantee the functionality of features or technical support for Pre-Release or Beta Firmware. 
• If you are not comfortable using beta firmware, please wait for the official fix or contact our support teams for assistance.

Additional Information

As always, we value your feedback. If you happen to encounter any concerns during or after the router firmware upgrade, please feel free to comment below with the following information. Your input helps us continue to improve and provide the best possible products and support.

• Provide a detailed network layout, including how the devices are connected.
• Include a detailed description of the behavior and as much information as possible regarding the specific conditions that seem to trigger it.

Thank you for your continued support and for being part of our community.