All cameras stopped working and will not setup again

All cameras stopped working and will not setup again

All cameras stopped working and will not setup again
All cameras stopped working and will not setup again
Monday
Model: Kasa KC410S  
Hardware Version:
Firmware Version:

I have two camera setup and for over 24 hours they have stopped work. I have rebooted my router, I modem, done several resets on both cameras. I also uninstalled and reinstalled the app, change passwords, check settings on my router. And they refuse to connect. 

 

And the app (kasa or tapo) I'll go through the process of adding the camera's back. Once I connect to the camera during the setup will just stay there for a while and eventually tell me you can't connect to the kasa spot. Once in a while and I can get it to go to the point where it wants the Wi-Fi info, and I tell it to connect to this network and type the password it'll just tell me fail to connect try again later. At this point I don't know what's going on with them. If there was some type of major service outage I figured everybody be talking about it so I'm not sure what's going on with my cameras.

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Re:All cameras stopped working and will not setup again
12 hours ago

  @AucardThe3rd 

Hi, 
Typically, you can refer to the instructions below to troubleshoot if you fail to set up the KC410S.
What should I do if I fail to configure Tapo Camera?
 

Before setting up the camera, please confirm:
  1. Your router's 2.4 GHz Wi-Fi network is working, and your wireless password is correct.
  2. Press and hold the reset button on the camera for 15 seconds to perform a factory reset. If you have reset the camera successfully, it will eventually have a flashing amber and green light.
  3. Turn off the VPN program on your phone if there is one.

 

If the above suggestions do not work, we suggest contacting technical support for further assistance.

Best Regards

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