Whenever I have a WAN outage, I lose the LAN. When I Googled the issue, it came up with this is a known issue. I've had the Deco for 3 yrs and it's always had this problem.
When can we expect relief on the XE75? Is there a non-disruptive setting or config that will work around the issue?
Hi, thank you very much for the feedback.
It is recommended to send an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 852062] LAN goes down when WAN outage
Thread URL: https://community.tp-link.com/us/home/forum/topic/852062
Description: WAN/LAN Auto-sensing and need to fix the WAN port
Any Other Relevant Information (Logs, Config Files, Images, etc.): May I know your ISP and the model number of the ISP gateway(cable or fiber modem)?
Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot the cause.
Thanks a lot.
Best regards.
(Please also update here with the support ticket ID. Thank you in advance.)
Helpful: 0
Views: 56
Replies: 1
No one has voted for it yet.
Welcome to Our Website! If you stay on our site, we and our third-party partners use cookies, pixels, and other tracking technologies to better understand how you use our site, provide and improve our services, and personalize your experience and ads based on your interests. Learn more in your privacy choices.
