All Tapo cameras in my app are turning on randomly at times during the day. I have 5 C425 and 3 C200.
I have them set the app up for home and away mode, but nobody is pressing home and away mode and they are all turning on.
I don't have any schedules or automation set up.
Tapo support is nonexistent
Hi,
If you encounter the phenomenon that the camera's privacy mode turns off automatically, please refer to the instructions below to change the password for your TP-Link account, do not share the new password with others, only log in to the Tapo app on your phone, then test whether the reported phenomenon persists.
What can I do if I forget my password of the cloud account
If yes, we recommend sending an email to forumsupport.usa@tp-link.com with the following information for further assistance.
Subject: [Forum Escalation][ID 852856] Tapo Cameras turn off privacy mode randomly
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/us/smart-home/forum/topic/852856
Model&Version: [User Provided]
Description: [User Provided]
1. A brief description of the phenomenon you experience.
2. The cameras' MAC addresses.
3. The model number and OS version of your phone. The Tapo app version info.
4. List the troubleshooting you did.
Best Regards
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