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Lose connection

Lose connection

Lose connection
Lose connection
a week ago
Model: Deco X55  
Hardware Version:
Firmware Version:

I have X55 and BE25 working together. Recently. The X55's lose connection from the base (BE25) and I can't reconnect them without removing them and reinstalling them! What's my problem here?

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#1
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3 Reply
Re:Lose connection
a week ago

  @Tonyproc 

 

Can you please provide the hardware version of each deco. It can be found on the bottom of eah deco unit and the firmware of each unit thanks. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:Lose connection
Wednesday

  @HelpFixDecoApp 

Model: X55

Connected to: Living Room (5 GHZ|2.4 GHZ/6 GHZ)

Firmware Version

1.8.0 Build 25102213 Rel. 43970

MAC

1C-61-B4-A9-72-FC

IP

192.168.71.246

Model: X55

Connected to: Living Room (2.4 GHZ/5 GHz)

Firmware Version

1.8.0 Build 25102213 Rel. 43970

MAC

1C-61-B4-А9-72-F8

IP

192.168.71.248

Default SSID

Deco_72F8

Model: X55

Connected to: Living Room (5 GHZ|2.4 GHZ/6 GHZ)

Firmware Version

1.8.0 Build 25102213 Rel. 43970

MAC

1C-61-B4-A9-72-F0

IP

192.168.71.247

 

Lose connection every day and sometimes twice a day have to push reset button to get them working again.

I have 6 total, 3 are X55 and 3 are BE25. The main Deco is BE25! I've had this setup over a year now and haven't had this problem until now.

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#3
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Re:Lose connection
22 hours ago - last edited 22 hours ago

  @Tonyproc 

Hi, I saw a similar post here:

https://community.tp-link.com/en/home/forum/topic/858878

 

Could you please send an email to forumsupport.usa@tp-link.com with the following details:

(Please add forum ID#858882 in the subject and update here with the support ticket ID after submitting the feedback.)

  • Would the satellite Deco X55 turn flashing red when it lost connection to the BE25?
  • some screenshots of the network maps and Mesh Backhaul types on the Deco App, such as:

1ab91c6d5023497ca6446e981641194e

Thank you very much for your cooperation and support.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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#4
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