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I am attempting to connect my smart plug to the Kasa app. I get this screen Everytime, and when I click OK, it takes me back to the home screen and tells me there are no devices connected. 
It looks like smart plug failed to get cloud service from router, and you could try some suggestions here:
If the same problem, may I know the model of your router and your network topology ? How about the Led status on plug when APP report the Error?
What is the model of your phone and its Andriod/ IOS version?
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