Clearly, I'm an idiot.

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Clearly, I'm an idiot.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Clearly, I'm an idiot.
Clearly, I'm an idiot.
2021-10-10 17:14:14
Model: KP115  
Hardware Version:
Firmware Version:

Am I the only person on this forum that has spent 3 hours trying to set up one of these plugs?  I have a TP Link deco 5 mesh system and I thought this would be a simple set up but OH MY GOD, this has been ridiculous.  I reached out to Chat Help and they kept asking me to tell them what my screen message was after I told them repeatedly.  I'm floored by how difficult this has been.

Seriously - are these THAT HARD to set up or am I just a complete idiot?

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Re:Clearly, I'm an idiot.
2021-10-11 01:24:47 - last edited 2021-10-11 01:26:16

Good day@ClearIdiot, sorry to hear that you've had a hard time setting up the plug, sometimes it may stuck at certain set up, I wish I could do some help:

It seems that  Kasa APP could not find smart device , you could try some suggestions here and see if that helps: 

  • Make sure phone is connected to the default SSID ' TP-LINK_Smart _XXXX' in set up process or smart device could not be found by Kasa APP. 

(the defalt SSID has no Internet and it will disappear after smart device is installed successfully. )

  • Turn off VPN settings on your phone 
  • Try to turn off the mobile data
  • Manually Connect to TPLINK _ Smart XXX SSID when the app guides to connect to smart Wi-Fi, and go back to Kasa app

iOS: Go to the Settings page, click on the Wi-Fi option to connect to the Kasa Cam’s Wi-Fi manually.

Android: Go to the Settings page to connect to the Kasa Cam’s Wi-Fi network. Once it’s connected, please go back to the Kasa app and click on "Try Again".)

  •  for IOS14 and above, enable Local network Permission for Kasa app 

https://www.tp-link.com/support/faq/2937/

  • Try a different phone

 

Hope this could help, if still no luck may I have a photo of the error message on app, thank you.

 

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