kasa spot pan tilt camera EC70 unable to connect to your wifi newwork
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I am unable to setup my new kasa camera(EC70), I keep getting this error:
Uable to connect to your wifi newwork. I am able to see the camea added to the device list if I exit setup, but it will disappear if I quit the app.
the LED is in flashing green status
I have tried disable my router's firewall, reboot my router and connect to my cell phone hotspot through 5G network, but it still not working
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hello,@GNN
If the LED is flashing Green, the camera has some difficulty connecting to cloud server through WiFi router. Please refer to Case3 in the guide here for detailed troubleshooting:
What should I do if I fail to configure the Kasa Cam? https://www.tp-link.com/support/faq/2663/
- If you have a modem, please also turn off or lower modem/router firewall settings.
- Change the DNS server on the router to 8.8.8.8 for a try.
If the issue persists, can I know the model of your WiFi router? Does camera connect to router directly, not through extenders or is there any advanced settings that may affect the camera?
- Copy Link
- Report Inappropriate Content
yes, i have followed the case 3 guide and still not working. it's connecting to the router directly and dns is set to 8.8.8.8/8.8.4.4 with firewall turned off. my router model is asus ac68u.
- Copy Link
- Report Inappropriate Content
@GNN Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and feel free to let us know how it goes. Thank you!
- Copy Link
- Report Inappropriate Content
@GNN Did you ever get it to work? I'm having the same problem.
- Copy Link
- Report Inappropriate Content
Hello @Croyezvousdieu
sorry for the late reply , i suggest start a new thread here with case details and we could help look into the concern further.
There different causes if camera failed to connect Wi-Fi network , you could try FAQ here to do some basic troubleshooting:
What should I do if I fail to configure the Kasa Cam? https://www.tp-link.com/support/faq/2663/
May I know the error on the APP, the Led on camera, model of camea.Can I know the model of your WiFi router? Does camera connect to router directly, not through extenders or is there any advanced settings that may affect the camera? Thank you
- Copy Link
- Report Inappropriate Content
@Solla-topee I'm expecting a call from someone in your company today. All online assistance and troubleshooting has been worthless to me. Hopefully someone can help.
- Copy Link
- Report Inappropriate Content
Hey @Croyezvousdieu
Thank you. I reviewed your case record, you may try some tips here:
- Connect Camera to a Mobile Hotspot Wi-Fi on the phone and update camera firmware
- Change Router DNS to 8.8.8.8
- You may adjust the router firewall settings, set it to Low or turn off temporality
I noticed the local support created an RMA case for you, if the camera has been working fine before, you may get a replacement unit first.
If the camera is brand new and we're usually suggesting escalating case to investigate further , let me know if you wish to do that.
Have a good holiday~
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 5766
Replies: 7
Voters 0
No one has voted for it yet.