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HS100 and RE270K keep disappearing from Google Home

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HS100 and RE270K keep disappearing from Google Home

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HS100 and RE270K keep disappearing from Google Home
HS100 and RE270K keep disappearing from Google Home
2021-12-08 15:15:15
Model: HS100  
Hardware Version: V2
Firmware Version: 1.5.6

I have been experiencing delinking or removal of my Kasa devices from Google Home several times a week. Earlier this year it happened every few months. During the summer it began happening more frequently and I would have to re add the devices to Home a couple of times a month.  Since Halloween I have to do this several times a week.  I contacted Google Support and after they had me reboot my router,  re-add the devices and resynch the devices in Home, nothing changed and the devices were gone from Home the next day.

After browsing through the forums it is clear that my problem is not unique. 

 

Any help would be appreciated. 

 

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#1
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6 Reply
Re:HS100 and RE270K keep disappearing from Google Home
2021-12-10 01:52:06

Hello @Dbmaster268 

Thanks so much for sharing all the detailed info,as it sounds unusual we would like to have a specialist look into this further via email,please check your mailbox later. Feel free to let us know how it goes. Thank you! 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:HS100 and RE270K keep disappearing from Google Home
2021-12-10 19:29:02

@Dbmaster268 this just happened to me for the first time last night. It was when I added a new KS230 switch, and I had to reconfigure all 7 of my other switches. Any idea what triggered yours?

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#3
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Re:HS100 and RE270K keep disappearing from Google Home
2021-12-17 05:43:44

Hello @RyanO 

Do you also have RE270K or RE370K? Can I know what devices do you have , can you explain the concern in details? Thank you.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#4
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Re:HS100 and RE270K keep disappearing from Google Home
2021-12-18 23:08:24

@Solla-topee I have various HS200, HS210, HS220, and EC60 installed, 9 total, including the new KS230 that caused the issue.

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#5
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Re:HS100 and RE270K keep disappearing from Google Home
2021-12-18 23:09:32

@Solla-topee The issue only happed once when I installed the 230. It has not happened again since then.

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#6
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Re:HS100 and RE270K keep disappearing from Google Home
2021-12-22 08:37:39

@RyanO 

If the issue just happened once, it is possible that Google home app happen to be disconnected from Kasa account and need a relink/ reauthorized TP-link account on Google APP.  How to connect my Tapo device (smart plug, smart camera, smart lighting) to Google Home
I created a support email for your case, you could monitor the performance first and see turn /on off certain smart device will cause all the smart devices disappearing from Google Home. Please let me know the case details if this happens again. 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#7
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