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HS103 plug "can not connect to the server" when attempts to enable Remote Control

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HS103 plug "can not connect to the server" when attempts to enable Remote Control

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

valkyrias

2022-01-04 02:05:46

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Registered: 2022-01-04

HS103 plug "can not connect to the server" when attempts to enable Remote Control

2022-01-04 02:05:46

Model: HS103

Hardware Version: V5

Firmware Version: 1.0.3

I have 3 HS103 plus with hardware version 5.0 and firmware version 1.0.3.

They used to be able to work with google home and alexa. One day they suddenly got disconnected and show as "local only".

I attempt to toggle on the "Remote Control",but error shows "can not connect to the server".

However i also have a HS103 with hardware version 2.1 and firmware version 1.1.4 that works perfectly. It doesn't even have the option to toggle "Remote Control"

959b3d99aa90418281641d15e890674b

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Solla-topee

2022-01-07 06:29:30

Posts: 13387

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Registered: 2020-05-19

Re:HS103 plug "can not connect to the server" when attempts to enable Remote Control

2022-01-07 06:29:30

Hello @valkyrias

We have an instruction that should be able to help :

Why can’t I enable Remote Control on the Kasa APP?

- change router DNS to 8.8.8.8 save the settings and reboot router

- check if router firewall blocked any tplinkcloud related domain

- check whether the router has set up "blacklist", "access control" and other similar functions to restrict Kasa devices from accessing the network.

You may factory reset one of the plug and set it up again on Kasa app and see if fix the issue.

How to reset TP-Link Kasa smart switch and plug?

If still the same, may I know the model of router, do you have router + extender, does plug connect to router directly?

Please share the device Mac or TPLINK ID by private message.

Can you share

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

valkyrias

2022-01-04 02:05:46

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2022-01-04

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HS103 plug "can not connect to the server" when attempts to enable Remote Control

HS103 plug "can not connect to the server" when attempts to enable Remote Control

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