Kasa app continuous live stream option needed SERIOUSLY

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Kasa app continuous live stream option needed SERIOUSLY

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Kasa app continuous live stream option needed SERIOUSLY
Kasa app continuous live stream option needed SERIOUSLY
2023-03-23 19:29:02 - last edited 2023-03-24 16:50:58

The damn thing is useless if it doesnt comtinuiosly show me whats going on i may aswell stick with my china cameras sriously this is so damn dumb whoever codded this. i also tried some other stuff on a thread , saying it shouldnt limit prompt me if im not on mobile data this is all so damn annoyting.

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Re:Kasa app continuous live stream option needed SERIOUSLY
2023-03-24 16:50:31 - last edited 2023-03-24 16:51:13

  @illusionxox,

Our teams are actually working to find what is the cause of this behavior and has been fixed for some setups in the most recent app updates. As you mentioned, if you are on the same local network, the 10-minute timeout should not happen.

 

However, it is seeming difficult for our team to replicate this behavior to see what is causing the disconnect. We have a few clues as to what may be causing the cameras to either incorrectly give the prompt, or switch to mobile data and not switch back.  If you can, can you provide some additional information regarding your network setup and wifi?

 

If possible/known, can you provide:

Type of Router + Model

Is this a mesh network, or does it have separate SSIDs?

Do you have any APs or Range Extenders connected to the network?

 

What Type of Phone are you Using?

What is the Version of your Current Kasa App?

What band of your network is your phone connecting to, 2.4Ghz or 5Ghz?

 

Do you have a VPN connection or Private Addressing enabled on your phone? This could cause the prompt when your device is roaming betwen bands/nodes of your network.

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