Smart Home Community > All Threads > Kasa app cannot control new devices if internet is down
< All Threads

Kasa app cannot control new devices if internet is down

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Kasa app cannot control new devices if internet is down

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Kasa app cannot control new devices if internet is down
Kasa app cannot control new devices if internet is down
2023-07-05 23:29:48
Model: LB100   HS100  
Hardware Version: V1
Firmware Version: 1.2.6

HI,

 

I have an issue when my internet (not local LAN) goes down.

 

the Kasa app can see the older bulbs such as the LB100 and turn them on and off despite the WAN being down

BUT

the newer bulbs such as the HS100 show as 'not in range' in the Kasa app and cannot be turned on or off when the WAN is down.

 

How can i fix this?  it really fells like a firmware issue or it could be an APP issue.

 

let me know please

 

thanks,

Roy

 

  0      
 
  0      
 
#1
Options
3 Reply
Re:Kasa app cannot control new devices if internet is down
2023-07-06 11:57:05

  @RoyMilano 

 

Are all the devices connecting to the same WiFi network? Is there any network extension device?

 

Ensure your phone is connected to the local WiFi network, and turned off cellular data to avoid the phone automatically switching networks.

 

Check the version of your Kasa APP, make sure it is updated. 

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#2
Options
Re:Kasa app cannot control new devices if internet is down
2023-07-28 16:41:09 - last edited 2023-07-28 16:41:32

  @Wayne-TP hi! All apps are on the same lan, all apps are up to date and all firmware is up to date. No cellular being used.  Same results on iPhone and iPad (Wi-Fi only).thanks, Roy 

  0  
  0  
#3
Options
Re:Kasa app cannot control new devices if internet is down
2023-08-08 08:56:26

  @RoyMilano 

 

We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box later and confirm.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 736

Replies: 3

Related Articles
Newer bulbs cannot be controlled by KASA app if WAN is down
415 0
Cannot add new devices
634 0
Cannot control all of my kasa smart plugs remotely
439 0
Kasa app cannot find home WiFi network (or any networks)
11434 0
Critical Flaw: Cannot move devices between "homes" in Tapo app
816 0
Alexa skill will not enable, cannot control Kasa plug
2957 1
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.