Widget problems

Widget problems

Widget problems
Widget problems
2024-11-24 19:02:01 - last edited 2024-11-27 17:16:59
Model: Tapo C110  
Hardware Version:
Firmware Version:

Widgets are not working for me on iOS18. This is not a "legacy" widget problem mentioned in some other threads because I just set up my camera a month ago and I am now trying to set up widgets for the first time.

 

When I add the widget from the iOS home screen, the widget says, "Sign in to Tapo to use this widget." But I'm already signed in! I've tried signing out and signing back in. I've tried restarting the phone. No matter what happens, I get this message. If I click on the widget and select "edit widget" then "add item," the menu is blank. I do have shortcuts in the app that should be showing up here, and yes, I specifically added the shortcuts widget.

 

Meanwhile, if I go into the app, and I go to "Me" then "Widgets," no widgets appear and I do not even get the menu shown in the help page (https://www.tp-link.com/us/support/faq/3313/). I get an explanatory screen where the only options are to go back and a big button saying "how to use," which is just more explanation.

 

Help! Thanks.

 

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#1
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1 Accepted Solution
Re:Widget problems-Solution
2024-11-27 01:17:54 - last edited 2024-11-27 17:16:59

  @Riley_S Thanks for the response. I removed the app, restarted the phone, and re-downloaded. That did the job; I was able to add the widget from the home screen. When I went to "Me" then "Widgets," the same problem persists, but as long as you can add the widget one way, that should do for now.

 

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#3
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3 Reply
Re:Widget problems
2024-11-26 21:39:38

Thanks  @TC123,

You definitely stumbled on a bug. Our teams are aware of this behavior and are working on a fix, but it looks like they are still tracing a root cause. If you would like to help out, you can gather the app logs and send them to the development team directly via the feedback feature in the Tapo App.

 

We have seen success in getting the widgets working if you try to uninstall the Tapo App, reboot their phone, and then reinstall and log into the Tapo App.

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#2
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Re:Widget problems-Solution
2024-11-27 01:17:54 - last edited 2024-11-27 17:16:59

  @Riley_S Thanks for the response. I removed the app, restarted the phone, and re-downloaded. That did the job; I was able to add the widget from the home screen. When I went to "Me" then "Widgets," the same problem persists, but as long as you can add the widget one way, that should do for now.

 

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#3
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Re:Widget problems
Saturday

Hey, it's frustrating when your iPhone widgets don't play nice! Here are a few things you can try:-

Restart your phone- A simple restart often clears up minor glitches that might be affecting your widgets.
Check for updates- Make sure your iPhone's software is up-to-date. Software updates often include bug fixes and improvements that can resolve widget issues.
Re-add the widget- Sometimes, simply removing the widget from your Home Screen and then re-adding it can fix the problem.
Check the app- If a specific app's widget isn't working, try updating the app itself.

Hopefully, one of these tips gets your widgets back in action!

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