Hi @jwagman1,

I'm stepping in to discuss this concern regarding your BE800 speed issue and hope we can assist.

Could you please clarify what this exactly means? Does it mean connecting the 10gig LAN of the main BE800 to the 2.5gig LAN of the satellite?

Have you tried swapping the client devices that connect to the main and the satellite? I just want to ensure the speed issue is not caused by the client devices themselves when connecting to the BE800 satellite. If you connect one of the three wired devices from the main BE800 to the satellite, will it also experience a slow upload speed like the other devices?

jwagman1 wrote

  @Kevin_Z Yes I have tried everything including only having the backbone and one device connected to the Satellite.  Tried both 2.5 and 10g ports on both sides. No matter what device (wired or wireless) the speed is horrible on the Satellite but perfect on the primary. I've tried multiple cat6a and cat7 patch cords and direct patched primary to Satellite and ran several tests. Seems like my hardware is shot?

@jwagman1 

Thank you very much for getting back.

I want to ask again: do you mean if you connect the 10gig LAN of the main BE800 to the 2.5gig LAN of the satellite, will you get the desired speed? 

To help assist and streamline the identification of the behavior, we recommend sending an email to support.usa@tp-link.com with the following information:

Subject: [Forum Escalation][ID 829114] Archer BE800 BE800 10gig LAN Slow Upload

Forum Nickname: jwagman1

Thread URL:  https://community.tp-link.com/us/smart-home/threads/topic/829114

Model&Version: Archer BE800 v1.6 

Network layout: 2.5gig ISP - (10gig WAN) BE800 (10gig LAN) - (10gig LAN) satellite BE800 via cat 7 cable - 2.5gig LAN connected to 2 LAN devices

Description: All devices (both wired and wireless) are only getting 200-300Mbps upload speed when connected to the satellite BE800. Speeds are normal when connected to the primary BE800. Easymesh shows 10000Mbps. If I take the CAT7 cable from the 10gig port on the Primary and patch it into the 2.5gig port of the Satellite, speeds return to normal for wired and wireless devices. I have already tried different firmware versions, such as 1.1.6, 1.2.1, 1.2.3, and 1.2.4, but I get the same result.

Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot a cause.

@jwagman1 

Got you.

Please add this update when you send the escalation email then. Thank you.