@David-TP Thank you again for all your help David. Yes that screen shot is from when my internet is working. I have not had a chance to install the debug firmware you sent me. I will probably do that...

@David-TP the model of my Spectrum modem is EU2251. And yes after the Deco's are rebooted they are solid red and I have no internet.

@BillsDunk Thank you for the reply. So why is chat support telling me to download the wrong firmware update. They are telling me to download Deco XE75(US)_V1.6_1.2.1 Build 20230331 which is for...

So this is sort of related to another post I made but I have a question. The app is telling me to download a Firmware update that is for version 1 but chat support is telling me the verion of my Dexo...

Hello, I am about my wits end with my 3 pack of Deco's. I purchased them from Amazon last October and they worked amazing until Feb when the problems began. I lost internet connection and after...

Hello, I just purchased the AXE5400 (XE75). This has improved my speed so much I can't believe it! I have one big issue though. 1 of my devices does not see the network. All of you other devices...