@shsmail7 Deco Mesh WiFi systems utilize the same SSID for both 2.4GHz and 5GHz frequencies for a seamless, unified Mesh WiFi experience. The 2.4GHz and 5GHz SSIDs cannot be separated as this would...

@samjones386 We first recommend relocating the unit to a position within your home where the router's WiFi signal is sufficiently strong; yet far enough from the router to effectively extend its...

@Yelrish Hi. By "recognizing", do you mean the computer will no longer detect the extender's SSID (WiFi name) in the WiFi network list? Or do you mean that the computer will not automatically connect...

@mstew2000 Your Smart TV should support traditional WiFi encryption methods that do not require Enterprise WPA configuration settings (i.e. RADIUS). Our home routers do not utilize enterprise WPA...

@Cette For detailed instructions on how to connect your smart bulb to your network properly via the Kasa app, please refer to our official FAQ on the subject here:...

@BrannonJTA06 If you are using an iOS device, please ensure Local Network Access is enabled, as shown in the article here: https://support.apple.com/en-us/HT211870 Furthermore, if your smartphone is...