@Flo_St. While we won't be able to answer questions regarind the AT&T device, we can help with the Deco M5. i do see that @RSF was able to provide personal insight on the ATT device though. For the...

@RSF You are correct. The HomeCare suite can only work in routed mode because traffic must route from the Deco to Trendmicro to be evaluated. With the Decos in AP mode this function cannot be...

@Spooksea There are a few possiblities. What you want to check first is how the devices are setup. As i understand it the Disney Circle is a partental control firewall. You would want to make sure...

Hi everyone. Our testing engneers have stated the issue typically happens if the wrong NTP servers are selected. Please ensure the correct one for your region has been mapped and see if the issue has...

@desk_jedi Thank you for the update. I will forward this over to our Testing Engineer to see if there is anything they see could be an underlaying cause of this issue. As soon i hear back from them I...

@Kasa_Soze I will forward this up to our test team and see if we can get an answer for this. Best Regards