Forums/
Wi-Fi Routers
2019-02-05 17:12:17
@breathee We would love to help but would have to ask that you repost your question here: We have two seperate communities, one for the US and one for the rest of our regions. While for most products...
0HELPFULS
Forums/
Deco
2019-02-05 01:36:24
@RabidPanda Hi, it might be related to the Homecare services. Please log into your Deco App and turn off (temporarily) the HomeCare services. (AV, QOS, and Parental) and then test to see if the RDP...
0HELPFULS
Stories/
Wi-Fi Routers
2019-02-05 01:32:33
@monjarazd HI, a few questions for you. 1. Are you saving the changes before you log out of the router? 2. Are you setting the parental controls via the Tether/Deco app or through a web interface? 3....
0HELPFULS
Forums/
Feature Request
2019-02-05 01:24:37
@Kasa_Soze Actually, that is by design. The indicator light is designed for two puropses, 1. a night light and 2. a status indicator. It only illuminates in the "off" postion. So if there is no light...
0HELPFULS
Forums/
Deco
2019-02-04 19:42:06
@phireph0x That is strange. I have a few questions to help isolate the issue: 1. What is the make and model of your modem 2. Is it a gateway device and if so is it acting as a gateway or modem? 3. Is...
0HELPFULS
Forums/
Deco
2019-02-04 18:59:00
@Shiek If the Deco is in AP mode, it sound like it is only working as a VPN passthrough. If that is the case then the drop likely is happening on either the router or the endpoint device. We would...
0HELPFULS