@MidnightSVT Hi, Please provide the following information for further analysis. 1. On the camera's Live View page, please check if the date and time are correct. 2. Please check if you can control...

@nigeltx Hi, Usually, if you have 2 x HS210 KIT (4 x HS210), after they are configured successfully in the Kasa app, you can see 4 HS210 displayed in the Kasa app. You can change the HS210's name in...

@smcvey Hi, 1. Usually, if the Record Sound option is enabled, the manually downloaded video clip and the videos stored on the SD card will both have sound if you can hear sound in the Tapo app >...

@Stitch177 Hi, You can refer to the instructions below to troubleshoot if you fail to establish an RTSP/Onvif connection with the Tapo C120. What can I do if fail to stream the Tapo camera via the...

@smcvey Hi, 1. In the Tapo app > camera's Device Settings > Storage & Recording page, if the Record Sound option is enabled, the camera will record video and audio to the SD card. 2. Usually, you can...

@Mary-mare Hi, Just double-confirm: is the phenomenon that the Tapo C425 and Tapo C120 both detect a person, then the Echo Show announces twice? Or only the Tapo C425 or Tapo C120 detects a person,...