Smart Home Community

@mdm-jaw Hi， The initial Home on the Tapo app can't be deleted. If you only want one Home displayed in the Tapo app, you can create rooms in the initial Home, then add devices in the rooms to move...

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Forums/ Tapo Smart Cameras

12 hours ago

Re:Replacement Parts

@MichaelFire Hi， The mount screws included with our products usually can function properly under normal use. Thank you for your feedback in this thread. I'll log your situation and forward it to the...

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Forums/ Tapo Smart Cameras

14 hours ago

Re:Can’t see camera

@Mactheknife Hi， If you can't find the camera via Bluetooth during setup, please try connecting your phone to the camera's default SSID and check if the Tapo app finds it. Below are the detailed...

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Forums/ Tapo Smart Cameras

14 hours ago

Re:Wake-Up Sensitivity Issues?

@Trail77 Hi， To conserve power, battery-powered cameras typically remain in a low-power sleep state and can only detect motion when awake. The camera can be awakened by actions within the app, such...

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Forums/ Tapo Smart Cameras

Yesterday

Re:Not receiving notifications to my Android phone

@Snowboardsurfer Hi, For the reported phenomenon, please check if your camera settings are correct. 1. On the doorbell camera's Device Settings > Doorbell > Doorbell Video Call page, please check if...

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Forums/ Tapo Smart Cameras

Yesterday

Re:Set-up

@ChiefWarrant3 Hi, What are the model number and hardware version of your Tapo device? Usually, you can find them on the label stuck on the package. With the device information of your Tapo device,...

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