Hello @Franzenel Glad to hear from you. Somehow we did not get an email with video in that support email TKID220836219, can you attach the video or content of your last email here, or share the video...

Hello @Franzenel I noticed our engineers asks for a video of the phenomena on the support email TKID220836219, kindly check your email inbox and reply on this support email directly if the problem...

Hi @DennyLS Sorry for the delayed reply, if the problem still occurs, we'd like to look into that further and created a support email TKID220900674 for your case, please reply this email when next...

@GWax Glad to know a factory reset worked, sounds like a glitch on device and now fixed by reset.

@Datamage Appreciated for providing more case details. I recommend adjusting the height of location, and place the extender facing towards the router with clear line of sight, no obstacles. Put...

Hello @Michael.Rocks Thanks a lot for more case details, If the motion-activated dimmer switch does not even respond to a manual ON/OFF, it can be due to the wiring of ES20M. You could refer to HS220...