Troubleshooting What if the Range Extender keeps losing connection?
This Article Applies to:
All TP-Link range extenders
Issue Description/Phenomenon:
- Range extender keeps losing connection from main router (Wi-Fi or Signal Led goes off).
- Wi-Fi or Signal Led stays ON, but range extender has unstable issue.
Troubleshooting Tips:
1. Ensure the main Wi-Fi network on the router is stable first.
2. Ensure the range extender is on the latest firmware:
Upgrade firmware for RE on Tether app or download the latest firmware from TP-Link Download Center for your model.
3. Turn off Wi-Fi optimizing, Band-steering (Smart Connect/ Whole-Home Wi-Fi) features on routers as guide below:
Fix Unstable Connection on the Range Extender by Changing Router Advanced Features
4. Try a different Wi-Fi channel on router:
Scan for nearly Wi-Fi channels using Wi-Fi analyzer app or software and select a less crowded channel for router.
5. Check the LED status on RE when RE loses Internet.
Case 1: Wi-Fi Led or Signal Led stays ON when issue happens:
Turn ON RE’s DHCP Server, set up a static IP and smaller IP address pool for RE as the instruction here:
TP-Link range extender can't connect to my router properly?
Case2: Wi-Fi Led or Signal Led goes OFF when issue happens
Locate RE closer to router and place range extender in a good location as this guide:
How to place your wireless Range Extender for optimal reception and performance?
If the issue persists despite the above steps, please Start a New Thread for your range extender with case details (steps you've tried) and we'd love to look into that further:
1. Led status on RE when issue happens.
2. Try to log in range extender web page when issue occurs and share a photo of Status page.
3. How often does RE lose Internet and how to recover, like reboot RE or reboot router?
4. Brand and model of router & Network topology, e.g. Router AX1500 <wireless> RE450.
5. Firmware and hardware version of RE: How to find the hardware and firmware version of my TP-Link device?
6. For dual-band extender, verify if the problem is with 2.4Ghz or 5Ghz or both.
7. When did you buy the extender, and how long has it been working fine with the same router?
8. Does the issue particularly happen during in certain/ large-traffic network activities, like P2P download, streaming, or gaming?
Related Articles:
Recommended settings on the host router to work well with TP-Link Range Extenders
Fix Unstable Connection on the Range Extender by Changing Router Advanced Features
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@Solla-topee hello
The range extender may extend Wi-Fi signal but it does not maintain the connection. This FAQ will guide you to do some tests to exclude possibility caused by router other elements beside the range extender.
End-device means computer, laptop, mobile phone, etc.
What should I do if my device keeps disconnecting from the internet when it’s connected to TP-Link Range Extender?
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Hello @Abdullah011
It is recommend to start a new thread here with the case details so we could look into that further, thank you.
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I have recently bought a TP-LINK WA801N v6 (with latest Firmware) and have configured it as a WiFi-WiFi extender.
Connection has been made with Modem (same SSID) but the connection constantly drops out then back in making it quite useless.
Using the progran NETSPOT the graph (attached) shows that the Modem signal is constant yet the WA801N fluctuates on/off every 20 seconds.
I also have an old TP-LINK TL-WR702N Nano Router configured "in the same position as the 801N" that gives an excellent constant signal - never dips.
The attached screen shows the TP-LINK WA801N v6 losing connection then regaing the signal.
Thanks
JoJoZep
Tue27sep22
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I received a notice that you replied but could not see any entry. Are you pointing to your generic reply re fault finding ? If so did all those checks and did not solve problem.
Also as I explained - I also have an old TP-LINK TL-WR702N Nano Router configured "in the same position as the 801N" that gives an excellent constant signal - never dips.
I decided to inform the retailer about the problem and we settled to try another model TP-LINK WR940N. Installed it, configured exactly like previous model ( WA801N v6 ) in exactly same position ran signal strength monitor and received an excellent constant signal.
I'm 100% sure that the original unit WA801N v6 was faulty.
JoJo
27oct22
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Making Use of the Manual Method
The Manual technique, also known as TP-Link Installation Assistance, is used by millions of people all around the world to set up TP-Link repeaters.
Here are the steps to manually configure your TP-Link repeater:
Check the stability of the connection between your Tp-Link repeater and the host router.
Next, turn on your client device and open a web browser.
To avoid technical issues, make sure you're using the most recent version of your browser. Aside from that, your computer or laptop is free of bugs and virus software.
Note: To avoid technical issues, confirm that you are using the latest version of the browser. Apart from this, your laptop or computer is free from bugs and malware software.
- In the address bar, type the web address and click on the Enter option. To get accurate results, always use the location bar instead of the search bar.
- Within a couple of seconds, the TP-Link repeater login page will appear.
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