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Tapo camera

slawekuu

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a week ago - last edited a week ago

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Registered: 2024-06-13

Tapo camera

a week ago - last edited a week ago

Tags: #Tapo Care #Recording

Model: Tapo C520WS

Hardware Version:

Firmware Version: 1.2.7

Hi,

Some of the recorded and downloaded footage from Tapo Cloud has missing parts (seconds). Connectivity between camera and router is by WiFi and is good. It is new camera with the latest firmware. What is wrong with my camera? Auto-reset is off. No recording schedule.

1 Reply

Solla-topee

a week ago

Posts: 11843

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Re:Tapo camera

a week ago

@slawekuu

Hi,
In this cae, can you share a video showing the reported issue for further analysis? You can upload the video to your cloud server(such as Google Drive) and generate a link, then send us the link to download the video.

Please send me(@Solla-topee) the MAC address of your camera via a private message.

Best Regards

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.

slawekuu

LV1

a week ago - last edited a week ago

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-06-13

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