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tapo c520ws auto tracking failing

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tapo c520ws auto tracking failing

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tapo c520ws auto tracking failing
tapo c520ws auto tracking failing
2024-09-03 15:32:39
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.8

my tapo auto tracking sometimes work and sometimes don't please. help me what to do.

my phone is running android version 13.

my tapo app is version 3.6.116.

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Re:tapo c520ws auto tracking failing
2024-09-04 08:50:20

  @L33t_Krew 

Hi,
Please confirm the following information to locate the issue.
1. Send me the pictures of the camera's Device Settings>Detection page and Auto Tracking page.

2. When the Auto Tracking feature is not working, does the detection feature work? Have you received detection notifications when the camera detects events but the Auto Tracking feature is not working?

3. Can you share a video showing the reported issue?

Best Regards

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