cameras lose wifi signal
Hello,
For about a month and a half now, several of my cameras, not all of them, have been losing the signal from my internet box.
However, there has been no change in the configuration of these cameras or in the location of my internet box.
Some cameras are even 2 or 3 meters from the signal, and the WiFi signal is strong.
I just don't get it.
I've only seen this problem with this model of camera, not all of them.
No fewer than 7 cameras have this problem, which occurs randomly both during the day and at night.
I'm then obliged to unplug the camera's power socket and plug it back in again to restore the WiFi signal.
These incidents are becoming more and more frequent, several times a week.
I should point out that I've had these cameras, some of them for three years, and this is the first time I've encountered this kind of incident.
I should add that I have other, more recent Tapo camera models (for example, the C425) that are very far from my internet box, and I don't have any similar issues.
I don't understand what is the sudden cause?
Thank you in advance for your help.
Best regards,
Larry
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Hi,
You can refer to the instructions below to troubleshoot if your camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going Offline?
Please confirm the following information if the problem remains.
1. The LED status on the camera when it disconnects from the router's Wi-Fi.
2. What's the model number of your router? Are your cameras connected to the router's Wi-Fi directly rather than other AP/RE?
3. How many Tapo cameras do you have? How many Tapo C310 have this issue? Please check the RSSI value of these problematic Tapo C310 when it's working.
Best Regards
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Hi,
You can refer to the instructions below to troubleshoot if your camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going Offline?
Please confirm the following information if the problem remains.
1. The LED status on the camera when it disconnects from the router's Wi-Fi.
2. What's the model number of your router? Are your cameras connected to the router's Wi-Fi directly rather than other AP/RE?
3. How many Tapo cameras do you have? How many Tapo C310 have this issue? Please check the RSSI value of these problematic Tapo C310 when it's working.
Best Regards
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Solla-topee wrote
Hi,
You can refer to the instructions below to troubleshoot if your camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going Offline?
Please confirm the following information if the problem remains.
1. The LED status on the camera when it disconnects from the router's Wi-Fi.
2. What's the model number of your router? Are your cameras connected to the router's Wi-Fi directly rather than other AP/RE?
3. How many Tapo cameras do you have? How many Tapo C310 have this issue? Please check the RSSI value of these problematic Tapo C310 when it's working.
Best Regards
Hello,
Every time my cameras disconnect (at the time of writing, two have still disconnected), a red light flashes.
I have TAPO cameras of different models, but for this model, I have 10 cameras.
Of these 10 cameras, 6 are currently causing problems, even though they have worked without any issues for a long time.
The cameras work via Wi-Fi directly with my internet box without using a router.
My internet box model is: LIVEBOX 4 SAGEMCOM.
You mentioned "RSSI," but I'm sorry to say I don't know what it is or where to find this information.
Thank you for your help.
Sincerely,
Larry
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Hi,
1. On the Tapo app > camera's Device Settings > Device Info page, you can tap the Wi-Fi icon to see the RSSI value.
2. Please try to change the wireless channel on your internet box to see if it helps. If you can set up a separate Wi-Fi network on your internet box for the cameras, please have a try, then factory reset the problematic cameras, reconfigure them to connect to the separate Wi-Fi, and then check if it helps.
3. If the problem remains, please refer to the instructions below to collect the camera log for analysis.
How to get the log of Tapo Camera
Best Regards
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@Solla-topee Bonjour,
Je tiens tout d'abord à rectifier une information que je vous avais communiqué. J'indiquais que lorsque les caméras perdaient le signal WiFi un voyant rouge clignotait.
C'est faux.
C'est d'ailleurs ce qui est le plus troublant.
Les caméras semblent être connectées au wifi et pourtant sur l'application TAPO elles sont déconnectées.
Ainsi que ce soit la journée où la nuit, lorsque les caméras perdent le signal, il n'y a aucun voyant qui clignote.
D'ailleurs, en pleine nuit, la vision nocturne allume 2 voyants rouges fixes. Ces voyants continuent d'être fixes lorsque la déconnection intervient.
Par ailleurs, suite à ces déconnections, les caméras peuvent après un long moment retrouver le signal sans que je n'intervienne ou comme ne jamais le retrouver et je suis alors dans l'obligation de débrancher les caméras et les rebrancher pour retrouver le signal WiFi.
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Hi，
1. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
2. To further analyze the issue, please refer to the instructions below to collect the camera log and send it to our tech team via email.
How to get the log of Tapo Camera
Best Regards
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