firmware upgrade, all of the sudden sim card wont connect

firmware upgrade, all of the sudden sim card wont connect

firmware upgrade, all of the sudden sim card wont connect
firmware upgrade, all of the sudden sim card wont connect
2025-06-16 13:32:36
Model: TL-MR6400  
Hardware Version: V5
Firmware Version: ‪1.4.0 0.9.1 v0001.0 Build 220506 Rel.57555n

casually upgrading my firmware version well now i cant connect to my sim card i really dont know what to do then to look at the logs 

 

2018-10-01 08:00:35 [6] 4G: ERROR: [band scan] product band_support_mask: 0x1a0080800d5

2018-10-01 08:00:35 [6] 4G: ERROR: [band scan] product lte_category = 4.

2018-10-01 08:00:35 [6] 4G: ERROR: [band scan] DM band_support_mask: 0x1a0080800d5

2018-10-01 08:00:35 [6] 4G: ERROR: [band scan] DM lte_category = 4.

2018-10-01 08:00:35 [6] 4G: ERROR: [band scan] Modem band seletion : 0x4. config band : 0x1a0080800d5

2018-10-01 08:00:35 [6] 4G: ERROR: [band scan] Now will set band sel to 0x1a0080800d5.

2018-10-01 08:00:36 [6] 4G: USER: Not registered, searching!

2018-10-01 08:00:36 [6] 4G: WARN: Sim card is inserted.

2018-10-01 08:00:36 [6] 4G: ERROR: 0x00000010 QMI_ERR_NOT_PROVISIONED

2018-10-01 08:00:36 [6] 4G: ERROR: Get sim card number failed (0).

2018-10-01 08:00:37 [5] 4G: init LTE module, set flowstat [enableDataLimit 0, enablePaymentDay 0, paymentDay 1, limitation 0, warningPercent 90]
2018-10-01 08:00:37 [5] 4G: LTE Module: profile num [1], default profile [0], active profile [0]
2018-10-01 08:00:37 [5] 4G: DM: profile num [1], default profile [0], active profile [0]
2018-10-01 08:00:38 [6] 4G: ERROR: 0x0000002F QMI_ERR_UNKNOWN

2018-10-01 08:00:38 [6] 4G: ERROR: Failed to get smsc address (0).

2018-10-01 08:00:39 [5] System: Enable IPv4 SPI Firewall
2018-10-01 08:00:40 [5] System: Enable IPv6 SPI Firewall
2018-10-01 08:00:40 [6] 4G: ERROR: 0x0000002F QMI_ERR_UNKNOWN

2018-10-01 08:00:40 [6] 4G: ERROR: Failed to get smsc address (0).

2018-10-01 08:00:40 [6] 4G: ERROR: 0x0000002F QMI_ERR_UNKNOWN

2018-10-01 08:00:40 [6] 4G: ERROR: Failed to get smsc address (0).

2018-10-01 08:01:40 [6] 4G: WARN: Network selecting failed, mostly rejected.

2025-06-16 21:11:33 [6] 4G: WARN: Event (0x10000001) not found its logic thread.

 

i really dont know what to do 
 

for more details 

i use digi (Malaysia ISP)

 

sorry if this respond isnt professional  im new to this forum.

 

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#1
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2 Reply
Re:firmware upgrade, all of the sudden sim card wont connect
2025-06-17 03:51:59

  @blank83 

Hi, have you tried to factory reset the 4G router once(holding the reset pin until you can see all the lights turn on once, then turn off), then take out the SIM card and insert a micro SIM card into the slot until you hear a click?

Please also refer to this link for more suggestions:

SIM Card not Found?

 

Thank you very much.

Best regards.

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#2
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Re:firmware upgrade, all of the sudden sim card wont connect
2025-06-17 09:57:27
I did all of that It still doesn't work It does say sim card prepared But it doesn't detect any APN Before I upgrade it auto detects my APN I also did manual APN Still not work
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#3
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