XE75Pro - does not activate Wifi 6

XE75Pro - does not activate Wifi 6

XE75Pro - does not activate Wifi 6
XE75Pro - does not activate Wifi 6
2025-08-07 16:11:05 - last edited 2 weeks ago
Model: Deco  
Hardware Version:
Firmware Version:

Deco XE75Pro: error when trying to activate Wifi 6 Ghz network: cannot store, try later.

Have 3 devices newly installed, one is the main. Reason to upgrade fro M4R is have a dedicated backbone between the devices on 6 Ghz.

Why does is it give an error?

Also signal strength has not really improved between the devices, although this is supposedly a big step up.

The 2 remaining M4R devices have at the least the same signal strength as the new XE75Pro.

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#1
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1 Accepted Solution
Re:XE75Pro - does not activate Wifi 6 -Solution
3 weeks ago - last edited 2 weeks ago

  @BartX75Pro 

Hi, the APP log has been received, and the engineer has offered us a beta version.

Please let me know if the beta firmware helps fix the issue here.

Wait for your reply.

Best regards.

 

 

Update:

Hi All, the firmware is ready to fix this issue. For more details, please refer to:

Unable to Enable 6GHz Wi-Fi on Deco XE75 Pro V2&V3

Best regards.

Recommended Solution
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#8
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7 Reply
Re:XE75Pro - does not activate Wifi 6
2025-08-08 03:53:43

  @BartX75Pro 

Hi, can I have the firmware version of the Deco XE75 Pro?

Please also share a screenshot of the 6GHz error message on the Deco APP.

Have you tried to manually restart the whole Mesh system once to see whether it helped?

 

By the way, do you have 3*Deco XE75 Pros and 2*Deco M4 now in the Mesh system?

Please also refer to this link to help me submit the Deco APP log:How to submit Deco APP log

 

Wait for your reply.

Best regards.

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#2
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Re:XE75Pro - does not activate Wifi 6
2025-08-08 10:37:09

  @BartX75Pro 

Firmware version: 1.2.14

Hardware version V3

Error screenshot below (Dutch text): Storing information failed, please try again later

 

Picture of setup and of list of devices below. Werkkamer (1st floor, Main deco, connected to Ziggo ISP modem), Logeerkamer (2nd floor, bad signal) and Hoofdslaapkamer (2nd floor, medium signal) are X75Pro devices, Gang (2nd floor, medium signal) and Woonkamer (1st floor, via ethernet) are M4R devices.

 

I have send the app log from the App, but could not control where is send; added text about this conversation. 

 

I have just restarted all devices and performed another network scan + optimization from Wifi-interferentie). It says "Perfect", but same signal strenghts.

 

 

 

 

BartX75Pro wrote

Deco XE75Pro: error when trying to activate Wifi 6 Ghz network: cannot store, try later.

Have 3 devices newly installed, one is the main. Reason to upgrade fro M4R is have a dedicated backbone between the devices on 6 Ghz.

Why does is it give an error?

Also signal strength has not really improved between the devices, although this is supposedly a big step up.

The 2 remaining M4R devices have at the least the same signal strength as the new XE75Pro.

 

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#3
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Re:XE75Pro - does not activate Wifi 6
2025-08-08 11:36:10

  @Thevamanoheri 

Hi, I do not see any reply text?

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#5
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Re:XE75Pro - does not activate Wifi 6
2025-08-09 04:03:52

@BartX75Pro You need to remove the M4s from the network to get 6 GHz afaik

Just a M4 (2-pack) user who regrets buying it
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#6
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Re:XE75Pro - does not activate Wifi 6
3 weeks ago - last edited 3 weeks ago

  @ImtiazAli thank you. The description States that I can mix with other devices.

anyway, I did remove the M4 devices and now have a Network with only 3 XE75Pro devices. Unfortunately that did not solve the problem. I restanten the ISP modem and afterwards the wifi network, but no change.

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#7
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Re:XE75Pro - does not activate Wifi 6 -Solution
3 weeks ago - last edited 2 weeks ago

  @BartX75Pro 

Hi, the APP log has been received, and the engineer has offered us a beta version.

Please let me know if the beta firmware helps fix the issue here.

Wait for your reply.

Best regards.

 

 

Update:

Hi All, the firmware is ready to fix this issue. For more details, please refer to:

Unable to Enable 6GHz Wi-Fi on Deco XE75 Pro V2&V3

Best regards.

Recommended Solution
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#8
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Re:XE75Pro - does not activate Wifi 6
3 weeks ago

  @Thevamanoheri 

What does the screenshot mean? BTW: it also shows a password

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#12
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