Detection

Detection

Detection
Detection
2 weeks ago
Model: Tapo C720  
Hardware Version:
Firmware Version:

My camera keeps detecting my own car in our driveway can I stop this. It keeps recording and sending notifications

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#1
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3 Reply
Re:Detection
2 weeks ago - last edited 2 weeks ago

  @Frostiebee 

Hi,
It is normal for the camera to send a notification and record after detecting an event. In your situation, if the camera's detection feature is not working properly, please confirm the following information for further analysis.


  1. On the camera's Device Settings > Detection page, please send us the screenshots of the Detection page and the pages of the enabled detection types.


  2. What kind of notification have you received, such as a "vehicle was detected" notification?


  3. Would you please send us a video showing that no event occurs, but the camera keeps detecting it, and send a corresponding notification? You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
 

Best Regards

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#2
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Re:Detection
2 weeks ago
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#3
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Re:Detection
2 weeks ago

  @Frostiebee 

Hi, 
Based on the information you sent in a private message, please send an email to support.forum@tp-link.com with the following information for further analysis.

 

Subject: [Forum ID 842384] False detection behavior
Forum Nickname:  Frostiebee
Thread URL:  https://community.tp-link.com/en/smart-home/forum/topic/842384
Model&Version: [User Provided]
Description: [User Provided]
Please provide us with the following info:
  1. On the camera's Device Settings > Detection page, please send us the screenshots of the Detection page and the pages of the enabled detection types.
  2. Please send us a video showing the reported phenomenon. 

 

Best Regards

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#4
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