Motion Camera Detects My Cat as a Human

Motion Camera Detects My Cat as a Human

Motion Camera Detects My Cat as a Human
Motion Camera Detects My Cat as a Human
Thursday

Hi, I recently got a smart TPLink indoor camera to watch my cat. But it keeps poppi g up saying human detected when the cat moves around. I'd prefer to know when an an actual human was there! Any way to fix this or provide feedback so you can update the software to stop this? Thanks, Robin

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Re:Motion Camera Detects My Cat as a Human
20 hours ago

  @Robinws_ 

Hi,
Usually, you can refer to the following instructions to troubleshoot if the detection feature is not working well.
What to do if the Detection feature is not working on the TP-Link Camera?
 

In your situation, please confirm the following information for further analysis.
  1. What's your camera's model number, firmware, and hardware version?
  2. On the camera's Device Settings > Detection page, please send us the screenshots of the Detection page, detection zones page, and the pages of the enabled detection types.
  3. On the camera's Playback & Download > Playback page, please download a video showing the reported phenomenon and send it to us for analysis. Please also send us a picture of the playback page showing the corresponding video clip.

 

You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
 

Best Regards

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