Persistent SD Card Failures in Tapo C510W Cameras

Persistent SD Card Failures in Tapo C510W Cameras

Persistent SD Card Failures in Tapo C510W Cameras
Persistent SD Card Failures in Tapo C510W Cameras
Yesterday - last edited Yesterday
Model: Tapo C510W  
Hardware Version:
Firmware Version:

I have six Tapo C510W cameras installed—three purchased on October 9, 2024, and three more about a month later from the same shop. The first three cameras are equipped with Kingston Canvas Select Plus MicroSD cards (128GB, 100MB/s) and have been running flawlessly for over a year without any issues.

However, the other three cameras consistently damage SD cards. These are the same Kingston cards, bought on the same date from the same store, yet after running for a short period (anywhere from one week to two or three months), the cards become corrupted and unusable. Once corrupted, they cannot be formatted or recovered in any way. I have tested multiple replacement cards, but the problem persists. All cameras are powered using the original adapters.

Today, a neighbor who also owns Tapo C510W cameras reported experiencing the same issue: his SD card was rendered unusable. Notably, he also uses two cameras from another manufacturer with identical SD cards, and those work perfectly fine.

This strongly suggests that the issue lies specifically with the Tapo C510W model. It is not acceptable to replace SD cards every week, and I kindly request that this problem be investigated thoroughly.

Same issue as described here but the power supply is original power supply provided with camera.  https://community.tp-link.com/en/smart-home/forum/topic/682470

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#1
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3 Reply
Re: Persistent SD Card Failures in Tapo C510W Cameras
21 hours ago

  @Victor1103 

Hi, 
Generally, the camera won't damage the inserted SD card. The SD card does not work, which may be related to its quality and usage environment. Regarding the phenomenon you reported, please confirm the following information for analysis.


  1. On the camera's Device Settings > Device Info page, please check its firmware and hardware versions.

  2. What error message appears in the Tapo app when the SD card becomes unusable on the camera?

  3. If you cannot format the SD card, have you tried removing and reinserting it from the camera? You can try removing and reinserting it several times and see if it helps. Can the SD card be formatted on a PC?

  4. Please use the third-party tool "H2testw" to test the SD card and send us the test results. You can test the SD card before use and after the reported phenomenon occurs to see if it shows any changes.
      How to Verify Fake Micro SD Cards

  5. Is your camera set to record video continuously? How frequently does the camera detect events? For example, how many detection video clips are saved per day?

 

Best Regards

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#2
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Re: Persistent SD Card Failures in Tapo C510W Cameras
8 hours ago - last edited 8 hours ago

  @Solla-topee so last card broke yesterday, message something like abnormal expansion capacity, after that SD broken can only read no write, it lasted 1 month and 1 week, from 128 gb is 78 full, write only on motion not continuous. Can not test that card as can not write.

Model c510w hardware version 1.0

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Screenshot_2025-12-09-22-54-01-998_com.tplink.iot.jpgDownload
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#3
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Re: Persistent SD Card Failures in Tapo C510W Cameras
2 hours ago

  @Victor1103 

Hi, 
1. What's the microSD card's model number and capacity you used to replace the original Kingston SD card on the Tapo C510W?

 

2. Have you tried removing and reinserting the SD card from the camera several times (1~3 times) and see if it helps? Can the SD card be formatted on a PC after it becomes unusable?

 

Best Regards

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