Tapo c560 ws will not return to its original position
I bought my tapo c560ws just this month. 2 weeks after mounting it, i noticed that the view from the live is has a different angle compared to the viewpoint. This will be of no use if the camera is alread facing a different angle. I hope this will be address asap.
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Hi,
You can refer to the following instructions to troubleshoot.
What to do if the Tapo Pan/Tilt camera can't return to its original position properly after tracking
Best Regards
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Hi,
You can refer to the following instructions to troubleshoot.
What to do if the Tapo Pan/Tilt camera can't return to its original position properly after tracking
Best Regards
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hello! I updated the firmware, as what you have stated in the email. Unfortunately it did not fix the problem. I already emailed a video. Thank you!
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Hi,
You can refer to the instructions in the email (TKID260155296) for further troubleshooting.
Best Regards
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Does this happen after a firmware update or during normal operation? In my case, the camera lost its position after every firmware update, and the saved default positions were no longer correct.
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Hi,
What's your camera's model number, firmware, and hardware version? You can find them in the Tapo app > camera's Device Settings > Device Info page.
Please describe the phenomenon you are experiencing in detail so we can assist further. For example, after a firmware update, the camera does not return to the saved default position, but returns to the central position, as if a Pan & Tilt correction was performed, or other phenomena.
Best Regards
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