@Haytham_Wagdy Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@Michael91 Hi, I have sent access requests to view the picture or video you sent. Please approve them. Thanks! By the way, on the Tapo app > camera's Device Settings > Advanced Settings > Display...

@PtrJns Hi, Generally, after a Tapo camera restarts, it will pan and tilt back to its previous position before rebooting, rather than pan and tilt to a specific position. It's suggested to start a...

@19Liverpool58 Hi, Please refer to the following instructions to troubleshoot if you fail to configure the TD21. What should I do if I fail to configure the Tapo Camera? If the doorbell camera is...

@Gii Hi, 1. The latest firmware version for the Tapo C100 V1 is 1.3.16. However, your camera's firmware is a special edition and it's the latest. Your camera is unable to use the common firmware...

@Nicola1971 Hi, If you are willing to continue troubleshooting, please try to reproduce the reported phenomenon in the Tapo app. Then, refer to the instructions in the following link to collect the...